中文

1988 年，变化更像“习惯”。

当工具成为日常，组织会围绕工具形成惯性：流程写进表格、模板、规范。软件开始塑造人，而不仅仅是服务人。

本章要点：1988 年，软件进入组织的肌肉记忆。

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English

In 1988, change feels like habit.

When tools become routine, organizations develop inertia around them: workflows harden into templates and rules. Software begins to shape people, not merely serve them.

Key point: in 1988, software enters organizational muscle memory.